Introduction

This purchase is governed by the following standard terms and conditions for consumer purchases of goods over the Internet. Consumer purchases mean the sale of goods to a consumer who is not primarily acting as part of a commercial activity, when the seller is acting in a commercial activity by selling goods over the Internet.

Consumer purchases over the Internet are mainly regulated by the Contract Act, the Consumer Purchase Act, the Marketing Act, the Right of Withdrawal Act and the E-Commerce Act. These laws give the consumer inalienable rights. The terms of the contract are not intended to limit the statutory rights, but set out the parties' most important rights and obligations for the transaction. In cases where the contract does not directly provide a solution to an issue, it is supplemented by relevant statutory provisions.

To the top

1. The Agreement

The agreement between buyer and seller consists of the information provided in the ordering solution in the online store (including information about the nature of the goods, quantity, quality, price, delivery terms, etc.), any direct correspondence between the parties and these terms of sale.

In the event of a conflict, direct correspondence between the parties and the information provided in the ordering solution take precedence over these terms of sale, as long as this does not conflict with binding legislation.

To the top

2. The parties

Seller:
Combat Store AS
Karihaugveien 89, N-1086 Oslo
Warehouse: Bjørumsvegen 15, 4820 Froland
Email: mail@combatstore.no
Phone: +47 3100 0730
Org. no.: 935 785 863 VAT

Buyer: The person who places the order.

To the top

3. Prices

Prices in the online store include VAT.

Total costs for the purchase, including all taxes and delivery costs, are specified before the order is placed. (Deliveries to Svalbard and Jan Mayen are sold without VAT, cf. VAT §16.)

Outlet: Products in the Outlet category are heavily discounted and do not qualify for returns or exchanges.

Disclaimer regarding obvious pricing errors

Combat Store AS may cancel an order in the event of an obvious price error (e.g. NOK 0). The customer will not be charged, and we will notify you as soon as possible.

To the top

4. The conclusion of the agreement

The agreement is binding when the order is received. Exceptions in the case of obvious typing/typing errors that the other party understood or should have understood.

To the top

5. Order confirmation

Order confirmation will be sent without undue delay. Please check that the content is correct and contact us if there are any discrepancies.

To the top

6. Payment

Payment may be required when the item is shipped. When paying by card, the amount can be reserved for up to 4 days. When purchasing on credit, the Act on Credit Purchases etc. applies. Post-invoicing: due no earlier than 14 days after receipt. Advance payment may be required in case of special needs. Under 18 years: only upon delivery/cash on delivery.

To the top

7. Delivery etc.

Delivery as stated in the order solution. If not stated, within a reasonable time and no later than 30 days. Backorders may occur; any additional shipping costs will be notified.

To the top

8. The risk of the goods

The risk passes to the buyer upon acceptance. If the buyer fails to accept the goods at the agreed time, the buyer bears the risk of loss/damage due to the characteristics of the goods.

To the top

9. Right of withdrawal

Applies to private individuals. Not for companies/clubs with an organization number. The cancellation period is 14 days from receipt of the goods and legally required information. Notification should be in writing. Return costs are borne by the buyer unless otherwise agreed. The goods must be returned in approximately the same condition and quantity.

Hygiene exception: Suspenders, compression shorts and underwear cannot be returned if the packaging/seal is broken.

Collection from warehouse in Arendal: The item is considered collected when the collection code is received. The cancellation period runs from the collection notification.

Unclaimed packages: Can be returned for a fee of NOK 500,- + shipping according to weight/volume.

To the top

10. Duty to investigate

Check whether the item corresponds to the order and whether it is damaged. Report any discrepancies, cf. point 11.

To the top

11. Complaints in case of defects and deadline in case of delay

Complaints must be made within a reasonable time after the defect was discovered (at least 2 months). No later than 2 years after taking over, 5 years if the item is intended to last significantly longer. In case of delay: report the claim within a reasonable time. Credit purchases can also be complained to the credit provider. Complaints should be in writing.

To the top

12. Buyer's rights in the event of delay

The buyer may withhold the purchase price, demand fulfillment, cancel and/or demand compensation pursuant to Chapter 5 of the Consumer Purchase Act. Claims are reported cf. Section 11.

To the top

13. Buyer's rights in the event of defects

The buyer may demand correction/redelivery, price reduction, cancellation and/or compensation according to Chapter 6. Correction/redelivery must be made within a reasonable time and without cost/significant inconvenience. Maximum two attempts, unless there are special reasons.

To the top

14. The seller's rights in the event of the buyer's default

The seller may withhold the goods, demand fulfillment, cancellation, compensation and interest/collection fees according to law. Uncollected, non-prepaid goods: fee corresponding to actual outlay + round-trip shipping (not for minors).

To the top

15. Warranty

The seller/manufacturer's warranty is in addition to statutory rights and does not limit the right to complain.

Warranty/complaints for business purchases

The business must report any discrepancies without undue delay. Upon receipt, goods are checked, and discrepancies are reported no later than 8 days after receipt (the Norwegian Purchase Act). The warranty follows the manufacturer's terms. CombatStore AS does not provide its own warranty beyond the manufacturer's. Unless otherwise agreed: 12 months. warranty period in the industry.

To the top

16. Personal data

We only collect information necessary to fulfill the agreement, unless consent is given. Information about persons under the age of 15 requires parental consent. Disclosure only occurs when necessary or required by law. Social security numbers are only collected when necessary. For other purposes (e.g. marketing), voluntary, express consent is obtained. Contact us for access, correction or deletion.

To the top

17. Conflict resolution

The parties shall seek an amicable solution. The buyer may contact the Consumer Council. If no solution is found, the case may be brought before the Consumer Disputes Committee. The decision becomes final after 4 weeks. The case may also be brought before the District Court.

To the top

18. Source list

1. VAT §16 (value added tax)
2. Credit card – settlement afterwards
3. Debit card – debit from account
4. Sample agreements for cards (reservation)
5. Act on credit purchases etc.
6. Guardianship Act – minors
7. Right of Withdrawal Act
8. Claims against the credit provider in the event of a credit purchase
9. Late Payment Interest Act
10. Debt Collection Act
11. No charge for minors (verg.)
12. Personal Data Act

To the top